I listen before I plan. Twenty-five years as a recruiter trained me to ask the right opening questions and stay quiet long enough to hear the answer. Every engagement starts with a real conversation about what's actually weighing on you, not a checklist of square footage.
I scope honestly. Project Management isn't decoration. I quote in writing, hold to the scope, and tell you the day I see the scope changing — not the week the bill arrives.
I never throw out anything you haven't confirmed. Ever. Not a single item leaves your home without you saying yes to it.